{"id":45,"date":"2010-03-01T16:39:59","date_gmt":"2010-03-01T15:39:59","guid":{"rendered":"https:\/\/www.ingexpert.com\/conseil\/?p=45"},"modified":"2010-03-01T16:39:59","modified_gmt":"2010-03-01T15:39:59","slug":"45-2","status":"publish","type":"post","link":"https:\/\/www.ingexpert.com\/conseil\/45-2\/","title":{"rendered":"L\u2019obligation de r\u00e9sultat en maintenance"},"content":{"rendered":"<p>\t\t\t\tIl peut \u00eatre surprenant de r\u00e9diger une lettre d\u2019information sur la d\u00e9finition de deux mots \u00ab\u00a0<strong>obligation<\/strong> de <strong>r\u00e9sultat<\/strong> \u00bb et pourtant cela est assur\u00e9ment bien utile.<\/p>\n<ul>\n<li>Quasiment tous les donneurs d\u2019ordre (contractant \/ ma\u00eetre d\u2019ouvrage) ignorent ce que cela signifie r\u00e9ellement\u00a0;<\/li>\n<li>La plupart des prestataires de service en maintenance (entreprise contract\u00e9e \/ ma\u00eetre d\u2019\u0153uvre) sont incapables d\u2019en donner la bonne d\u00e9finition.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Il ne faut pas confondre \u00ab\u00a0Contrat \u00e0 obligation de r\u00e9sultat\u00a0\u00bb et \u00ab\u00a0Contrat de r\u00e9sultats\u00a0\u00bb.<\/strong><\/p>\n<p>Quasiment tout le microcosme de la maintenance fait l\u2019amalgame entre un \u00ab\u00a0contrat de moyens avec des objectifs qualifi\u00e9s\u00a0\u00bb et \u00ab\u00a0contrat \u00e0 obligation de r\u00e9sultat\u00a0\u00bb qu\u2019ils \u00e9crivent d\u2019ailleurs \u00ab contrat \u00e0 obligations de r\u00e9sultats\u00a0\u00bb (notez la pr\u00e9sence des \u00ab\u00a0s\u00a0\u00bb).<\/p>\n<p>Et pourtant, la diff\u00e9rence est importante.<\/p>\n<p><strong>C\u2019est un aveu grave pour les prestataires de service en maintenance<\/strong><\/p>\n<p>Un prestataire de service qui ne sait pas faire la diff\u00e9rence entre son obligation de r\u00e9sultat et l\u2019atteinte de r\u00e9sultats quantifi\u00e9s n\u2019est pas recommandable. Et malheureusement, c\u2019est le cas de bon nombre d\u2019entre eux.<\/p>\n<p><strong>Les gains envisageables<\/strong><\/p>\n<p>Un donneur d\u2019ordre qui passe d\u2019un contrat de moyens (ou d\u2019un faux contrat \u00e0 obligation de r\u00e9sultat) \u00e0 un contrat \u00e0 obligation de r\u00e9sultat r\u00e9alise des gains\u00a0:<\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\">Gains indirects\u00a0: <\/span><\/li>\n<\/ul>\n<p>o\u00a0\u00a0 le management du contrat est all\u00e9g\u00e9\u00a0 (il s\u2019apparente davantage \u00e0 un suivi qu\u2019un encadrement) ;<\/p>\n<p>o\u00a0\u00a0 relation contractant \/ contract\u00e9e apais\u00e9e\u00a0;<\/p>\n<p>o\u00a0\u00a0 am\u00e9lioration de la disponibilit\u00e9 des biens (\u00e9quipements, infrastructures, etc).<\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\">Gains directs\u00a0:<\/span><\/li>\n<\/ul>\n<p>o\u00a0\u00a0 Progr\u00e8s r\u00e9els\u00a0: d\u00e9gressivit\u00e9 de la r\u00e9mun\u00e9ration, pas de surfacturation.<\/p>\n<p>En outre, un partenariat Donneur d\u2019ordre \/ Prestataire qui joue le jeu de l\u2019obligation de r\u00e9sultat fonctionne longtemps.<\/p>\n<p><strong>Pour en savoir plus\u00a0:<\/strong><\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Contactez Ingexpert : 17F Bd Jean Duplessis 13014 Marseille &#8211; T\u00e9l: 00 33 (0)4 91 63 48 67 &#8211; Fax : 09 81 70 23 10<\/p>\n<p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Fascicule Afnor \u00a0NFX 60-090 Crit\u00e8res de choix du type de contrat de maintenance, dont la r\u00e9daction de la derni\u00e8re version a \u00e9t\u00e9 amin\u00e9e par Monsieur Laloux.\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il peut \u00eatre surprenant de r\u00e9diger une lettre d\u2019information sur la d\u00e9finition de deux mots \u00ab\u00a0obligation de r\u00e9sultat \u00bb et pourtant cela est assur\u00e9ment bien utile. Quasiment tous les donneurs d\u2019ordre (contractant \/ ma\u00eetre d\u2019ouvrage) ignorent ce que cela signifie r\u00e9ellement\u00a0; La plupart des prestataires de service en maintenance (entreprise contract\u00e9e \/ ma\u00eetre d\u2019\u0153uvre) sont [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"description":"L'obligation de r\u00e9sultat dans les contrats de prestation de service en maintenance pr\u00e9sent\u00e9 par soci\u00e9t\u00e9 de conseil, de formation et d'accompagnement en maintenance.","title":"L\u2019obligation de r\u00e9sultat en maintenance - Blog &amp; Forums"},"_slim_seo_primary_term_category":0,"_slim_seo_primary_term_post_tag":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-45","post","type-post","status-publish","format-standard","hentry","category-maintenance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019obligation de r\u00e9sultat en maintenance - Blog &amp; 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